Frequently Asked Questions

Find answers to your most common questions.

WHAT ARE THE DELIVERY OPTIONS AVAILABLE?

Our Standard Free Shipping option takes 3-5 business days for delivery, as our roses are shipped directly from our farms in Ecuador to reach you in the US. For those ordering Bulk Roses, we offer an Express Delivery option that guarantees delivery within 24-48 hours.

HOW DOES FARM DIRECT SECURE FRESHNESS?

We secure freshness of our roses by implementing proper post-harvest handling techniques. This includes ensuring that the roses are immediately placed in cold storage after they are cut, and maintaining a consistent temperature and humidity level during transportation to their destination. Additionally, we carefully pack them to prevent damage during transit. Regular monitoring and maintenance of storage and transportation conditions is crucial to ensure the highest quality and freshness of the roses.

DO YOUR PRICES INCLUDE SHIPPING?

All your Standard Delivery orders include Free Shipping to destination. Expedited Shipping costs an extra $50 dollars per case.

DO YOU DELIVER ON WEEKENDS?

we do not provide deliveries on weekends. Our delivery services are available solely from Monday through Friday.

CAN I CUSTOMIZE MY ORDER?

Certainly! We provide the flexibility to tailor your order according to your preferences. In case you require a particular color combination for your Assorted Boxes, simply give us a call and we'll arrange that for you. Additionally, you can include a personalized message for the recipient. Our assortment of customization options ensures that you can get an incredible floral experience.

WHAT IF THE RECIPIENT IS NOT AVAILABLE TO RECEIVE THE ROSES?

Certainly! We provide the flexibility to tailor your order according to your preferences. In case you require a particular color combination for your Assorted Boxes, simply give us a call and we'll arrange that for you. Additionally, you can include a personalized message for the recipient. Our assortment of customization options ensures that you can get an incredible floral experience.

WHAT IS YOUR REFUND POLICY?

At the heart of our operations lies your satisfaction. If you encounter any issues with your order, please don't hesitate to reach out to our customer service team within 24 hours of receiving it. We will take the necessary steps to either issue a refund or send a new replacement shipment to ensure your complete satisfaction.

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@ 2023 Farm Direct Corp.

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@ 2023 Farm Direct Corp.

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All Rights Reserved